PrivacyPolicy
How we handle personal information under Australia’s Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last updated: 11/4/2025
Privacy Policy
Last updated: 11/4/2025
ALTO REAL ESTATE ("we", "us", "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Australia’s Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect the following types of personal information:
- Contact details (name, email, phone number, address)
- Property preferences, enquiry details, and communications
- Identification details where required (e.g., for tenancy applications)
- Financial information related to property transactions or tenancy
- Usage information from our website (pages visited, interactions)
How We Use Personal Information
We use personal information to:
- Respond to enquiries and provide property services
- Facilitate buying, selling, renting, and property management
- Verify identity and process applications or transactions
- Improve our website, services, and customer experience
- Send updates, marketing, and service communications (you may opt-out)
Disclosure of Personal Information
We may disclose personal information to:
- Service providers (IT, marketing, payment, and support services)
- Professional advisors (legal, accounting, financial)
- Regulators, government authorities, or as required by law
- Parties to a property transaction (with your consent where appropriate)
Where we transfer personal information overseas, we take reasonable steps to ensure recipients comply with standards comparable to the APPs.
Data Security and Storage
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored in Australia or in secure cloud services.
Access and Correction
You may request access to or correction of your personal information. To make a request, contact us using the details below. We will respond within a reasonable time in accordance with the APPs.
Cookies and Analytics
We use cookies and analytics to improve site performance and user experience. You can control cookies through your browser settings.
Marketing Preferences
We may send you property updates, market insights, or service messages. You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
Contact Us
For privacy requests or questions, please contact:
ALTO REAL ESTATEEmail: info@altoproperty.com.au
Phone: 07 5550 123
Complaints
If you are dissatisfied with our handling of your personal information, you may contact us using the details above. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.