PrivacyPolicy
How we handle personal information under Australia’s Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last updated: 21 July 2026
Last updated: 21 July 2026
ALTO REAL ESTATE ("we", "us", "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Australia’s Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not it is true and whether or not it is recorded in a material form. We do not collect sensitive information (such as health information) unless it is reasonably necessary for our services and you have consented, or we are otherwise required or authorised by law.
Information We Collect
We may collect the following types of personal information:
- Contact details (name, email, phone number, address)
- Property preferences, enquiry details, and communications
- Identity and verification details where required (e.g., proof of ID for a tenancy or sale)
- Rental application details — employment and income, rental history, references, and supporting documents
- Financial information related to property transactions or tenancy
- Usage information from our website (pages visited, interactions)
Anonymity and Data Minimisation
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym — for example, when making a general enquiry. Some services (such as a tenancy application or a property sale) require us to identify you, and we will tell you when that is the case. We only collect personal information that is reasonably necessary for our functions and activities, and we do not collect more than we need simply because it may be convenient or useful later.
How We Use Personal Information
We use personal information to:
- Respond to enquiries and provide property services
- Facilitate buying, selling, renting, and property management
- Verify identity and process applications or transactions
- Improve our website, services, and customer experience
- Send updates, marketing, and service communications (you may opt-out)
Disclosure of Personal Information
We may disclose personal information to:
- Service providers (IT, marketing, payment, and support services)
- Professional advisors (legal, accounting, financial)
- Regulators, government authorities, or as required by law
- Parties to a property transaction (with your consent where appropriate)
Where we transfer personal information overseas, we take reasonable steps to ensure recipients comply with standards comparable to the APPs.
Data Security and Storage
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored in Australia or in secure cloud services.
Access and Correction
You may request access to or correction of your personal information. To make a request, contact us using the details below. We will respond within a reasonable time in accordance with the APPs.
Cookies and Analytics
We use cookies and analytics to improve site performance and user experience. You can control cookies through your browser settings.
Marketing Preferences
We may send you property updates, market insights, or service messages. You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
Contact Us
For privacy requests or questions, please contact:
ALTO REAL ESTATEEmail: sales@altoproperty.com.au
Phone: (+61) 467 048 837
Complaints
If you are dissatisfied with our handling of your personal information, you may contact us using the details above. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.